Location Tracking

How to track your agents

The location tracking page shows user's task details along with the location at which the response was recorded. You can see the entire location history/ the current location of your active agents.

To see the entire location history:

  • Click on the user Id of the agent you want to see the location history of, a small arrow will pop up on the side of the agent's Id.
  • Click on the arrow, and you should be redirected to the agent's location history page. You can choose to see his location history for any date.

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Agent location Replay:

This feature let the admin to replay the location points of each individual agent and have a detailed outlook into the agent’s locations throughout the day. 

All you have to do is click on the button on any of the recorded points in the location history and it will replay the travelled route of the agent like so.

HubSpot Video

 

Downloading Location data:
You can also download the location data if you want, all you have to do is click on the button either on the main location tracking page to download all users data or on the specific agent's location tracking page to download his data alone.

HubSpot Video

If you're facing any issues, we'd love to help you out. Just write to us here, and our team will get in touch as soon as possible.